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Customer support
Voice, chat, email and social support that sounds like your brand. Tiered teams, clear escalation paths, and quality scoring on every channel.
Omnichannel · Tier 1 to 3Digital customer experience outsourcing
Support that moves at alpha speed.
Alpha Global runs customer support, sales, back office and trust and safety for startups, scale ups and household brands. Human agents, tuned by AI, live in weeks.
24/7 coverageVoice + Chat + Email + SocialMultilingual teams
Example view
Order #48213 · SupportLive
Sentiment: positiveResolved first contactSuggested reply by AI
Serving UK mobility and mobile providers
Mobile networksMVNOs and SIM only brandsRide hailingE scooters and bikesCar clubs and rentalsEV charging
Everything your customers touch, handled.
One partner for the full customer journey, from the first question to the renewal call.
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Technical support
Troubleshooting for software, devices and connected products, backed by knowledge bases we build and keep current.
Software · Hardware · IoT↑
Sales and retention
Inbound and outbound teams that close, upsell and win back customers who are about to leave.
Revenue teams▣
Back office
Order processing, data entry, claims, onboarding and billing operations, run to strict SLAs.
Operations⚑
Trust and safety
Content moderation and fraud review with wellness support built into every shift.
Moderation · Fraud⊕
Digital acquisition
Performance marketing, lead generation and conversion work that fills the funnel your sales team closes.
Growth☷
Talent and workforce management
Recruiting, training, forecasting and scheduling handled in house, so your program scales without hiring drag.
WFM · Training · HiringAI and technology
People first. Machines make them faster.
Our platform layer sits under every program, so agents spend time on customers and not on searching.
Built for the brands people talk about.
Playbooks that already know your customer, your compliance rules and your peak season.
Retail and ecommerce
Orders, returns, holiday surges.
Fintech and banking
KYC, disputes, secure support.
Healthcare
Scheduling, benefits, member care.
Travel and hospitality
Bookings, changes, loyalty.
Telecom and utilities
Activation, billing, outage care.
Software and SaaS
Onboarding, tickets, renewals.
Media and gaming
Player support, community, moderation.
Logistics and mobility
Tracking, driver and rider support.
Follow the sun, keep one standard.
Delivery hubs across time zones. The clocks below are live.
From hello to live in weeks.
A launch plan with dates you can hold us to.
Week 1
Discover
We map your channels, volumes, tone and tools, and agree on the numbers that define success.
Weeks 2 to 3
Design
Workflows, scripts, knowledge base and staffing model, reviewed with your team.
Weeks 3 to 5
Launch
Hire, train and go live in stages, with your team watching the same dashboards ours does.
Ongoing
Optimize
Weekly reviews, coaching and automation upgrades that lower cost per contact while satisfaction rises.
Tell us what your customers need.
A solutions lead will reply within one business day with a first plan.